Position: Customer Support Specialist

Overview:

When your friends and family members have trouble setting up their brand-new iPhone, Smart TV, Tablet or Echo, are you the person they call for help? Are you passionate about teaching people new things you’ve learned? If you answered yes to these questions, read on.

C. Crane is looking for a Full-time Customer Support Specialist who will be responsible for providing world-class customer service via phone, email and in person. Ideally, we are looking for someone who has some customer service or retail experience; however, we are willing to train the right candidate who has a passion for service. We have excellent starting documentation and training.

At C. Crane, we design and manufacture long range radios, WiFi Antenna systems and much more. We craft our products with excellence to bring our customers’ joy. We are a unique and niche company located in Fortuna, CA selling our products through an annual catalog, ecommerce store and many marketplaces not only in the U.S. but worldwide.

Purpose:

In this position, you will serve as a guide by ensuring the highest level of customer service with the emphasis on product support in the use, selection and troubleshooting via telephone, email, written correspondence and in person for all C. Crane products.

With every job, there’s some good news and some bad news…

Let’s get the bad news out of the way first:

• C. Crane is a retail business, so our busiest time of the year is October, November, December and January; because of this, you may have to work during a holiday, and we don’t normally allow vacation during these months.
• We are a small company, and at times, we get to wear many hats. You may be asked to complete tasks or projects unique to the company. If you’re looking for a job that is tightly departmentalized or less cross-team collaborative, then this may not be a good fit.

Now let’s talk about the good stuff:

• Our goal is to create and develop relationships that result in long-term repeat customers. You will be trained to provide amazing service and talk to customers from all over the U.S. who love C. Crane and love the service & products that we provide.
• We speak with our customers as people, without using scripts. You’ll get to use your own customer service skills to create a personalized experience for our customers.
• We don’t want to micromanage you. While we expect you to work efficiently and get things done, we focus on open communication, meeting deadlines, and accuracy.
• You are a part of a supportive team. We are all about teamwork and we believe we are all stronger as a team. We give you the support, training and help you need. You will be working directly with Human Resources.

Let’s discuss the job requirements:

• You need to be a person who loves to deliver remarkable experiences and serve other people. You exude confidence and warmth, not because it’s a great way to establish rapport, but because that’s just who you are!
• Good Listening Skills Are A Must. You must have the ability to actively listen to customers and be able to offer the best product recommendation based on their needs; or if you’re handling a complaint, you need to be able to provide appropriate solutions.
• You must be comfortable with Microsoft applications such as Word & Excel, Software & Computer Use. We use multiple platforms for order entry, customer correspondence and task management.
• You need to be a solution-based thinker. We won’t always have the product a customer is looking for, but you go above and beyond to do some research and point them in the right direction even if it means recommending a product or service from another company.
• Being detailed is a must to accurately take orders and keep records of customer interactions.
• You can communicate effectively in many ways. You need to be able to communicate effectively with customers across multiple channels including phone and email.
• You Love to Be Part of a Team. You are at the frontline collecting customer feedback whether it’s related to the products or the marketing messaging. Providing customer feedback to our product development and marketing team is an essential part of business growth.
• You love to document. You understand that documentation makes everyone’s lives easier (including future you). You like spending a little more time up front to create documentation that will allow the company to grow and scale effectively.
• Troubleshooting. We do a lot of troubleshooting over the phone and email, so being attentive is important to help customers. However, you are not expected to have knowledge of troubleshooting products at the start of employment. We have great trainers and documentation so after a few months of employment, you will be able to troubleshoot.

Some specific things you’ll get to do:

• Enter customer orders for merchandise and catalog requests received via the phone, mail, showroom, or internet as needed.
• Provide C. Crane customers support in product use, selection and troubleshooting via the phone, email, or written correspondence.
• Resolve customer questions or problems via telephone, email or written correspondence in a manner that is beneficial and mutually agreed upon by both the customer and C. Crane Company.
• Ensure that each customer receives outstanding customer service by providing a friendly, pro-active work environment.
• Respond to customer inquiries via email, letters and phone.
• Assist showroom customers and complete sales.

What we don’t expect is for you to know how to do all the above, for you to qualify for this job. Again, we expect a passion for service.

Compensation & Benefits:

• This is a full-time position, Monday through Friday from 8:10am – 5:10pm.
• Starting pay is $17.40 an hour. Pay Scale is $17.40 per hour - $20.00 per hour.
• Benefits for full-time employees include paid vacation and holidays. After completion of the waiting period, medical insurance and elective supplementary insurances are available along with participation in C. Crane’s SIMPLE IRA plan.

Application Details:

We are looking to bring on our new Customer Service Specialist as soon as possible, but we will spend the necessary time to find the best fit in regard to abilities and work culture. One thing that will give you a BIG leg up (but is optional) is to include a write up with your resume & application telling us why you think you’re perfect for this job and share a bit about yourself.

The application deadline is 5 pm PST, Friday, March 11, 2026 or until position is filled.

Please send/drop off your application and resume to C. Crane, 172 Main Street, Fortuna, CA 95540. Applications available at C. Crane, 172 Main Street or by visiting ccrane.com/jobs.

Thanks, and we look forward to meeting you.